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Restaurant Server

Position Title: Restaurant Server
Department:  Food and Beverage
Reports to: Restaurant Manager
Classification: Hourly, Non-Exempt, FT or PT, Seasonal or Non-Seasonal
Send Applications to: Director of Food and Beverage, Gabe Griswold
[email protected]

Position Summary
Provides an exceptional dining experience for resort guests through “Best in Class” customer service.

Essential Duties and Responsibilities

  • Follow Desert Willow’s Sequence of Service and Standards as outlined in the F&B Handbook.
  • Follow all policies and procedures of Desert Willow Golf Resort
  • Greet and seat guests as needed.
  • Take guests food and drink orders and communicate them to the kitchen via the point of sale system.
  • Serve food and beverages to the table.
  • Follow up with guests to ensure guest satisfaction.
  • Perform table maintenance as needed.
  • Use suggestive selling techniques to up sell to customers.
  • Verify the accuracy of the check as before it’s delivered to the customer.
  • Handle all cash and credit cards as applicable from guest charges as prescribed by standard operating procedures.
  • Keep tables, dining room and bus station clean and tidy.
  • Advises management of any complaints as soon as they occur.
  • Performs side work, clean-up and closing duties as assigned.
  • Attend meetings as requested.
  • Turn in or enter into the clock cash tips daily.
  • Clearly communicate all food and beverage dishes and drinks to the guest.
  • Must be able to work as a team and take responsibility for entire dining area
  • Communicate and work well with team members to achieve customer satisfaction.
  • Must have professional appearance and attitude at all times.
  • Perform other duties as appropriate.

Qualifications

  • High school preferred
  • Minimum 1year server experience
  • Demonstrated quality written, verbal, and interpersonal communication skills
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends
  • Positive attitude, professional manner and appearance in all situations

Supervises
None

Classification
Part-time or Full-time, Seasonal or Non-Seasonal, Hourly, Non-Exempt

Working Conditions
Work hours may include days and evenings on weekdays and weekends.  Work primarily indoors in a restaurant/lounge environment, with some outdoor work involving patio, pool, and on-course service.  Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis.  May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.

Physical Requirements
Must have the ability to:

  • Must be at least 21 years of age
  • Read and write (English)
  • Communicate verbally with staff members and/or customers
  • Give and/or follow verbal and written instructions
  • Visually inspect all work areas
  • Perform mathematical calculations involving fractions, decimals, and percentages
  • Retrieve, read and interpret information from technical sources
  • Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
  • Lift up to 50 lbs occasionally, 30 lbs frequently, and 20 lbs constantly

  KemperSports Management is an Equal Opportunity Employer
* All employees must complete the KemperSports True Service training

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