Restaurant Server
| Position Title: | Restaurant Server |
| Department: | Food and Beverage |
| Reports to: | Restaurant Manager |
| Classification: | Hourly, Non-Exempt, FT or PT, Seasonal or Non-Seasonal |
| Send Applications to: | Roberta Olden, Human Resources [email protected] |
Position Summary
Provides an exceptional dining experience for resort guests through “Best in Class” customer service.
Essential Duties and Responsibilities
- Follow Desert Willow’s Sequence of Service and Standards as outlined in the F&B Handbook.
- Follow all policies and procedures of Desert Willow Golf Resort
- Greet and seat guests as needed.
- Take guests food and drink orders and communicate them to the kitchen via the point of sale system.
- Serve food and beverages to the table.
- Follow up with guests to ensure guest satisfaction.
- Perform table maintenance as needed.
- Use suggestive selling techniques to up sell to customers.
- Verify the accuracy of the check as before it’s delivered to the customer.
- Handle all cash and credit cards as applicable from guest charges as prescribed by standard operating procedures.
- Keep tables, dining room and bus station clean and tidy.
- Advises management of any complaints as soon as they occur.
- Performs side work, clean-up and closing duties as assigned.
- Attend meetings as requested.
- Turn in or enter into the clock cash tips daily.
- Clearly communicate all food and beverage dishes and drinks to the guest.
- Must be able to work as a team and take responsibility for entire dining area
- Communicate and work well with team members to achieve customer satisfaction.
- Must have professional appearance and attitude at all times.
- Perform other duties as appropriate.
Qualifications
- High school preferred
- Minimum 1year server experience
- Demonstrated quality written, verbal, and interpersonal communication skills
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends
- Positive attitude, professional manner and appearance in all situations
Supervises
None
Classification
Part-time or Full-time, Seasonal or Non-Seasonal, Hourly, Non-Exempt
Working Conditions
Work hours may include days and evenings on weekdays and weekends. Work primarily indoors in a restaurant/lounge environment, with some outdoor work involving patio, pool, and on-course service. Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis. May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.
Physical Requirements
Must have the ability to:
- Must be at least 21 years of age
- Read and write (English)
- Communicate verbally with staff members and/or customers
- Give and/or follow verbal and written instructions
- Visually inspect all work areas
- Perform mathematical calculations involving fractions, decimals, and percentages
- Retrieve, read and interpret information from technical sources
- Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
- Lift up to 50 lbs occasionally, 30 lbs frequently, and 20 lbs constantly
KemperSports Management is an Equal Opportunity Employer
* All employees must complete the KemperSports True Service training
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