Position Summary:
The Catering Assistant position provides administrative and sales support to the Director of Catering for banquet events. All aspects of the sales cycle will be supported from direct customer relations and sales, internal staff meeting support, event operations assistance, and customer file management. 

Essential Duties & Responsibilities: 

• Maintain updated knowledge of all pertinent aspects and policies of the facility and its amenities
• Maximize use of in-house databases to create and distribute Proposals, Contracts, and Banquet Event Orders
• Keep complete and up-to-date hard copy files for all events
• Make sure that all communications with clients are responded to promptly 
• Attend weekly Banquet Event Order meetings and keep notes, updating BEO’s as needed Communicate event information with Reception desk staff and provide information to all staff by creating monthly calendars, and weekly BEO packets
• Assist with creation of room diagrams, schedules and timelines, lunch and beverage tickets, buffet labels, signage and room layouts as needed
• Assist with on-site coordination for weddings and photo ops using golf cart
• Assist Director of Catering by on-site staffing of trade-show booth (as needed)
• Assist Director of Catering with in-house promotional events for weddings, mixers, etc as needed
• Work with Catering staff as needed to make sure information on BEO’s is updated and details are carried out as contracted
• Assist the Director of Catering by working with Golf groups and Meeting clients to help plan menus for boxed lunches and reserve spaces for their events as needed 
• Perform tours with potential clients and follow-up with all inquiries

Qualifications: 

• College preferred 
• Computer skills required: Excel, Word, database management
• Food and Beverage experience preferred
• Familiarity with Golf a plus
• Demonstrate attention to detail in paperwork, letters, and emails 
• Demonstrate high quality verbal and interpersonal communication skills
• Ability to be flexible and efficiently handle multiple duties under pressure with minimal supervision
• Work flexible hours as required including evenings/weekends if needed
• Maintain a positive attitude, professional manner and appearance in all situations Professional attire required 

Supervisory Duties:
None

Machine/Equipment/Tools Used:

• Computers, copiers multi-line phones and general office equipment
• Proficient in Excel, Word, Publisher, and Databases
• Social Media experience beneficial 

* All employees must complete the KemperSports True Service training 

Working Conditions:
Work hours may include days and evenings on weekdays and weekends.  Work schedule may change on a weekly basis. Subject to inside and outside environmental conditions.

Requirements:
Must have the ability to:

• Read and write (English) proficiently
• Communicate verbally with staff members and/or customers with the use of two-way radios or company cell phone
• Give and/or follow verbal and written instructions
• Visually inspect all work areas and report any damage to appropriate Manager Stand, walk, push, pull, lift, grasp, bend and kneel for up to 2 hours at a time Lift up to 20 lbs occasionally, 10 lbs frequently, and 5 lbs constantly

Position Summary:
Provides an exceptional dining experience for resort guests through “Best in Class” customer service.

Essential Duties and Responsibilities:

• Follow Desert Willow’s Sequence of Service and Standards as outlined in the F&B Handbook.
• Follow all policies and procedures of Desert Willow Golf Resort
• Serve food and beverages to the table.
• Follow up with guests to ensure guest satisfaction.
• Perform table maintenance as needed.
• Set Up, Break down and execute banquet floorplans
• Keep tables, dining room and bus station clean and tidy.
• Advises management of any complaints as soon as they occur.
• Performs side work, clean-up and closing duties as assigned.
• Attend meetings as requested.
• Clearly communicate all food and beverage dishes and drinks to the guest.
• Assist team members as needed.
• Communicate and work well with team members to achieve customer satisfaction.
• Must have professional appearance and attitude at all times.
• Perform other duties as assigned.

Qualifications:

• High school preferred.
• 1year server experience preferred.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Supervises:
None

Classification:

Part-time or Full-time, Seasonal or Non-Seasonal, Hourly, Non-Exempt

Working Conditions:
Work hours may include days and evenings on weekdays and weekends.  Work primarily indoors in a restaurant/lounge environment, with some outdoor work involving patio, pool, and on-course service.  Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis.  May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls.   Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.

Physical Requirements:

Must have the ability to:

• Read and write (English)
• Communicate verbally with staff members and/or customers
• Give and/or follow verbal and written instructions
• Visually inspect all work areas
• Retrieve, read and interpret information from technical sources
• Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 50 lbs occasionally, 30 lbs frequently, and 20 lbs constantly

Position Summary:                                                    
Serve guests bread, water and butter upon their arrival and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave.

Essential Duties & Responsibilities: 

• Obtain service area assignment at the beginning of each shift.
• Promptly greet guests as they are seated and bring bread, butter and water to table.
• Remove used tableware between courses and provide tableware for next course.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Between seating’s promptly clean table tops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop. 
• Inspect assigned restroom every 30 minutes and clean as needed.
• Respond appropriately to guest requests. Communicate guest requests to server as needed.
• Communicate with server and hostess to assure efficient seating, table utilization and customer service.
• Assist server as needed with food delivery, especially with large parties and during peak periods.
• Thank guests as they are leaving
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications:  

• No previous restaurant experience required.
• Have working knowledge of the predominant language(s) of our guests.
• Must possess a valid food handler’s card.
• Be able to lift, reach, bend and stoop.
• Be able to work in a standing position for long periods of time (up to 5 hours).

Supervises:
None

Working Conditions:
Work hours may include days and evenings on weekdays and weekends.  Work indoors in a restaurant/lounge environment, with some outdoor work involving patio, and on-course service.  Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis. Subject to inside and outside environmental conditions. May be exposed to inclement weather, potentially dangerous pesticides, herbicides and fertilizers, misdirected golf balls, sharp and rapid equipment movement. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.

Machine/Equipment/Tools Used: 
General kitchen equipment, serving trays, utensils, general kitchen equipment, etc … 

Physical Requirements:
Must have the ability to:

1. Give and receive verbal and written instructions
2. Read and write (English)
3. Communicate verbally with staff and customers
4. Visually inspect all work areas 
5. Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
6. Lift up to 50 pounds occasionally, 25 pounds frequently and 10 pounds constantly. 

Position Summary
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time so they will want to return again and again.

Essential Duties & Responsibilities

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist bus person with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications

• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Must possess a valid food handler’s card.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Supervises
None

Working Conditions
Work hours may include days and evenings on weekdays and weekends.  Work indoors in a restaurant/lounge environment, with some outdoor work involving patio, and on-course service.  Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis. Subject to inside and outside environmental conditions. May be exposed to inclement weather, potentially dangerous pesticides, herbicides and fertilizers, misdirected golf balls, sharp and rapid equipment movement. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times

Machine/Equipment/Tools Used
Computers, serving trays, utensils, general kitchen equipment, etc …

Physical Requirements
Must have the ability to:

1. Give and receive verbal and written instructions
2. Read and write (English)
3. Communicate verbally with staff and customers
4. Visually inspect all work areas
5. Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
6. Lift up to 50 pounds occasionally, 25 pounds frequently and 10 pounds constantly.